Privacy Policy

Effective Date: 1/1/2024

Berger Adjusters, LLC (“Berger Adjusters,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, use our services, submit claim-related information, or communicate with us by phone, email, or text message.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us, including:

  • Name

  • Phone number

  • Email address

  • Mailing address

  • Property address

  • Insurance claim information

  • Photos, documents, and other materials you submit

  • Information you provide through contact forms, consultations, or service requests

  • Communications you send to us by email, phone, or SMS/text message

We may also collect certain information automatically when you use our website, such as:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Date and time of access

  • Referring website information

  • Cookie and similar tracking information

2. How We Use Information

We may use the information we collect to:

  • Provide public adjusting and related services

  • Respond to inquiries and communicate with you

  • Evaluate potential claims and service needs

  • Schedule inspections, appointments, and consultations

  • Send claim updates, reminders, and service communications

  • Request documents or additional information

  • Improve our website, services, and customer experience

  • Maintain business records

  • Comply with legal, regulatory, and contractual obligations

  • Protect our rights, property, and safety

3. Text Messaging and SMS Communications

When you opt in to receive text messages from Berger Adjusters, LLC, we collect your mobile phone number and your consent, along with the information you submit through our contact form, such as your name, email address, type of damage, and claim details. We use this information to send the messages you agreed to receive. These include messages about inquiries, appointments, inspections, claim updates, document requests, reminders, follow-ups, and customer support. If you separately opted in to marketing messages, they also include review requests and referral invitations.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. We share it only with service providers that help us operate our business, such as our customer relationship management system and our text messaging provider, and only to provide our services to you.

4. How We Share Information

We may share your information in the following circumstances:

  • With employees, contractors, and service providers who help us operate our business

  • With insurance carriers, adjusters, inspectors, consultants, attorneys, experts, or other parties involved in your claim, as authorized or necessary

  • With technology vendors that support our website, communications, customer management, or file storage systems

  • If required by law, subpoena, court order, or other legal process

  • To protect our rights, investigate fraud, or enforce our agreements

  • In connection with a business transfer, merger, sale, or reorganization

We do not sell your personal information to third parties.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, analyze traffic, and enhance user experience. You can control cookies through your browser settings, but disabling cookies may affect certain website features.

6. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business and legal records, comply with applicable obligations, resolve disputes, and enforce our agreements.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Choices

You may contact us to:

  • Request access to the personal information we hold about you

  • Request updates or corrections to your information

  • Opt out of certain communications

  • Ask questions about how your information is used

Depending on your state of residence, you may also have additional privacy rights under applicable law.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies separately.

10. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date above. Your continued use of our website or services after changes are posted means you accept the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Berger Adjusters, LLC
117 Kendrick St. Suite 300 Needham, MA, 02494
info@bergeradjusters.com
617-608-3372
https://www.bergeradjusters.com